Contact Us

Massachusetts Office & Warehouse


Customer service and other inquiries:

Monday-Friday 8:00 a.m. - 6:00 p.m. eastern time zone

Shipping and order status questions:

Monday-Friday 8:00 a.m. - 4:00 p.m. eastern time zone




413.247.3369 fax

Mailing Address

Stiebel Eltron, Inc.
17 West Street
West Hatfield, MA 01088

Register Your Product

Stiebel Eltron product registration is quick, easy, and secure, and creates a record that can be used if you have any issue with our product. It also allows us to contact you in the unlikely event that a safety notification is required.

› Register your product online now

General Information

General Information


Vice President

Jonathan Walsh
800.582.8423 x22


Northeastern & Mid-Atlantic Regional Sales Manager

Southern & Southeastern Regional Sales Manager

Western Regional Sales Manager

National Accounts Manager

Sales Manager, Latin America & Caribbean

Inside Sales for Tankless, Heat Pump, Electrical Products

Inside Sales for HydroShark® Radiant Products

Technical Support & Parts, Tankless & Electrical Products

Joshua Rushing
413.349.4923 direct
800.582.8423 x25
Jessie Stankowski
413.304.2009 direct
800.582.8423 x17
James Gagnon
413.349.4917 direct
800.582.8423 x34

Technical Support & Parts, Accelera® Heat Pump Water Heaters

Mike Dion
413.349.4918 direct
800.582.8423 x19
Ernie Wilson
413.349.4919 direct
800.582.8423 x14

Technical Support, Sales, & Parts, Renewables Department

Chris Wetherby
413.349.4924 direct
800.582.8423 x23
Mike Dion
413.349.4918 direct
800.582.8423 x19
Ernie Wilson
413.349.4919 direct
800.582.8423 x14

Solar Order Processing

Technical Support & Parts, HydroShark® Radiant Products

Dustin Varney

Shipping & Logistics

Bruce McLean
413.304.3471 direct
800.582.8423 x18

Purchase Order Status


Jonathan Walsh
413.349.4916 direct
800.582.8423 x22
Anna Galarneau
413.248.4144 direct
800.582.8423 x44


Julius Goodman
413.313.8441 cell
Justin Folts
413.304.2704 direct
800.582.8423 x35
Hunter Allen
413.248.4140 direct
800.582.8423 x37
Jennifer Iannaconi
413.349.6482 direct
800.582.8423 x21

Wholesale Marketing Materials

Jennifer Iannaconi
413.349.6482 direct
800.582.8423 x21

Employment Opportunities

Ellie Stiebel
413.349.4925 direct
413.210.9647 cell
800.582.8423 x36

ETS Electric Thermal Storage Heater Parts

Mailing Address

Stiebel Eltron, Gene Gill
95 Fred Catlin Rd.
Owego, NY 13827


607.687.9025 fax