Testimonials, Accolades, & Reviews

At Stiebel Eltron, we pride ourselves not only on the quality of our products, but also on the exceptional customer service we consistently deliver. You can't be the best unless you have the best products and the best service. With Stiebel Eltron, you get it all!

Below is a collection of design awards our products have won, online customer reviews, and user testimonials commenting on their customer service experience.

I LOVE My Water Heater!

I LOVE my (Tempra® Plus) water heater! I sing the praises of my Stiebel tankless water heater to everyone. I don't know why anyone would want one of those big old tanks when they could have a tankless. Also, I save on electricity. And I think the Stiebel is the best! The plumber I had hook it up was also very impressed.

Thank you Stiebel Eltron for being so great. I am going to be your advocate here in Portland, OR. Everyone should get a Stiebel tankless water heater! They will never go back to the old ones once they've tried a tankless.

-Elice
Portland, OR, USA

The Problem was Solved in Less than 10 Minutes

I called your 800 number this morning for help with my in-laws new AquaPower tankless. Your folks answered quickly. I wish I could remember the lady's name that helped me. She was super great! I was totally at loss as to what to do. She led me through it step by step and in a cheerful manner. We were finished and the problem was solved in less than 10 minutes.

Thank you for the great customer service. I give it Five Stars!

-Tim Lee
United States

HOT water ALL the Time

I have been using this (Tempra® 24 Plus) water heater for a week now. I had an American Tankless brand for 6 years before this. I tell you what, the craftsmanship and quality of this unit blows the American Tankless out  of the water. I had nothing but problems with the previous unit and that is why I purchased this one. So far I have not had any issues and it produces HOT water ALL the time. It is very user friendly and the temperature is adustable by 1 degree increments, which is amazing in order to get the temperature just right. My previous unit was 5 degree increments and it seemed to be always to hot or to cold.

Originally I did have to have an electrician wire in 3 circuits as inducated in the installation manual. Other than that, this thing took maybe 30 minutes to install, it even fit perfectily to the dimensions I had with the previous tankless water heater.

My only hesitation was that it is made in Germany. After thinking about it, that is probably why it is such a good tankless water heater as this technology has been around forever in Europe. My previous one was made in America as that was one of the main reasons I bought it. Unfortunately, American manufacturer's are a little behind with this technology and it still seems like they are still working the bugs out.

-nshooty
Idaho, USA

Most companies wouldn't have done that...

Hello,

I just wanted to let you know how pleased I am with your company. I had a Tempra 20 that developed a fault. I spoke with Paul in tech support to try to resolve the problem, unsuccessfully. He chose to send me out a new, updated unit, even thou the old unit was a couple months out warranty. Most companies wouldn't have done that.

I am about to purchase my third Tempra heater for a home that my wife and I are building!

-Michael C.
Port Townsend, WA

The Cost Savings are Terrific!

I put one of your (Tempra®) tankless water heaters in about a month ago. It is working well and we are very pleased with the performance thus far. The cost savings are terrific with no change in the amount of hot water. Too often people only take the time to complain. It is nice to hear the good things also.

-Lee M.
Duncansville, PA, USA

Thanks for the Assistance

I just want to say thanks for the assistance in resolving my Tempra 24 problem today. It is refreshing to talk to someone who is NOT totally driven to make a sale. Your help in fixing my problem saved me hundreds of dollars and tons of stress. My Tempra 24 has served me well for the past several years and now, thanks to your help, I’m confident that it will provide service for several more.

-Skip Gaudlin
United States

Keep up the Good Work!

I just wanted to send you a note from a personal nature. I purchased one of your multi-use on demand hot water heaters (Tempra®) for a weekend home in Vermont. I just wanted to tell you that I think the product is excellent. It performs super and I would recommend the product to anyone interested in heating water for any application with electricity.

Keep up the good work and keep things coming local from Western MA!

-Michael L.
Vermont, USA

Your Company Rocks!

I want to take this opportunity to thank you for your understanding and cooperation. Your company rocks and I am spreading the word about your product and your exceptional customer service. I salute you and thank you very much.

-Steve P.
California, USA

Thank You for Providing Great Customer Service

It was nice talking to you this morning; thank you for providing great customer service.  From past experience with other companies, I worried that Stiebel Eltron would do whatever they could to deny my warranty claim.  I see that is not the case with your firm.

-Glen
Renton, WA, USA

I'm Very Impressed!

I just installed your (Tempra®) unit in my house to test performance.  I'm very impressed!  I use 1.5 gpm non-aerated showerheads and can raise the water temperature high enough to be uncomfortable and the unit keeps up. I can even take two sufficiently hot showers simultaneously. I throttled down the water inlet valves feeding my traditional washing machine to achieve the necessary flow rate to have both hot and warm water. This new unit will be easy to sell against the Titan N-120. Great job with this product!

-Dave L.
USA