Testimonials, Accolades, & Reviews

At Stiebel Eltron, we pride ourselves not only on the quality of our products, but also on the exceptional customer service we consistently deliver. You can't be the best unless you have the best products and the best service. With Stiebel Eltron, you get it all!

Below is a collection of design awards our products have won, online customer reviews, and user testimonials commenting on their customer service experience.

Looking Forward to Many Years of Hot Water.

I just wanted to let someone know that when installing my Tempra 24 Plus system, I was having problems setting up the unit, so I called your tech support line. As a homeowner, I was assisted by one of your technicians, and together with my electrician, we were able to successfully install your water heater. It is working as described. I have three baths, but the master bath is on a separate tank hot water system. One of my 50 gal. electric water heaters went out, and I replaced it with one of your systems. It seems to be working well! I just registered the system and I am looking forward to many years of hot water.

-Larry Nelson

It Is Performing Beyond Our Expectations!

I installed the upgraded Tempra 12, and it took about 30 minutes. This new unit maintains the water temp much more efficiently and accurately. I have reviewed our hourly energy usage from PG&E and it seems we are also using less energy to obtain the same temp output. It is performing beyond our expectations!

Your customer service has been great and the exchange process was almost effortless. Thank you, and your staff for their performance. We are happy campers!

-Paul & Francie S.
Sonora, CA

Really Appreciate Your Time and Incredible Custom Service!

Thank you so much for your reply. We thank you very much for your time, and for replacing our unit. You guys have been just wondeful! We did get a water softener and we bought a bunch of your filters that we use all the time for the unit. Thank you again for all of your help and suggestions. I really appreciate your time and incredible custom service!

Have a great day!

-Mary R.

Keep up the Good Work.

You have great customer service, the part you sent solved my problem. Keep up the good work. A pleasure doing business with you.

Thanks again!


Stiebel Has Great Customer Service with People like You Working There.

Thank you very much for the help. Stiebel has great customer service with people like you working there. I really appreciate it!

-M. Randall

A Company with Wonderful Customer Service!

Bought a Stiebel Eltron tankles water heater. We have had it for a few years, and it started giving us problems. You were so good to work with to get it back up and running! Thank you for all your help and advice. A company with wonderful service.

-Ruth R.

I Was Amazed How Well Built These Are!

We have had solar panels for hot water on our roof for several years and just recently we expanded from 3 to 6. Here in NM we get really high winds and sand storms. A few months ago a large rock got picked up by the wind and hit the glass in the front solar panel. The glass shattered into a million pieces but the solar panel still worked!

Instead of taking the old SOL 25 solar panel to the land fill, I decided to take it to the recycling center. First, I wanted to strip it down and separate the copper from the aluminum. I needed a wrecking bar and a large hammer to take this thing apart! I finally separated the aluminum case from the copper tubing. The copper tubing is attached/welded to a copper sheet. I was amazed as to how well built there are!

-John O.
New Mexico, USA

My First Tankless Water Heater

Historically I've always had gas or electric water heaters, this is my first tankless water heater. I LOVE it! No more running out of water because someone is taking a shower, or running out because someone is using the washing machine or dishwasher! Bought it because I needed a small footprint, but love it because it is super convenient. I'm so glad I purchased it! Great job!

-John S.
Delray Beach, FL

Indestructable Tempra

First, thank you for the wonderful customer service. My basement flooded about 6 weeks ago, and my Tempra® was under 7 feet of water and mud for three days. After pumping out the water and drying my Tempra® 20 (and removing an inch of mud inside the bottom of my unit) it STILL WORKS!!! If this unit ever goes out, you know I will be getting another.

Martinez, CA

I LOVE My Water Heater!

I LOVE my (Tempra® Plus) water heater! I sing the praises of my Stiebel tankless water heater to everyone. I don't know why anyone would want one of those big old tanks when they could have a tankless. Also, I save on electricity. And I think the Stiebel is the best! The plumber I had hook it up was also very impressed.

Thank you Stiebel Eltron for being so great. I am going to be your advocate here in Portland, OR. Everyone should get a Stiebel tankless water heater! They will never go back to the old ones once they've tried a tankless.

Portland, OR, USA