Contact Us

Massachusetts Office & Warehouse

Hours

Customer service and other inquiries:

Monday-Friday 8:00 a.m. - 6:00 p.m. eastern time zone

Shipping and order status questions:

Monday-Friday 8:00 a.m. - 4:00 p.m. eastern time zone

Phone

800.582.8423

413.247.3380

413.247.3369 fax

Mailing Address

Stiebel Eltron, Inc.
17 West Street
West Hatfield, MA 01088

Register Your Product

Stiebel Eltron product registration is quick, easy, and secure, and creates a record that can be used if you have any issue with our product. It also allows us to contact you in the unlikely event that a safety notification is required.

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General Information

General Information

info@stiebel-eltron-usa.com

President

Vice President

Jonathan Walsh jonathan.walsh@stiebel-eltron-usa.com
800.582.8423 x22

Sales

Northeastern & Mid-Atlantic Regional Sales Manager

Southern & Southeastern Regional Sales Manager

Western Regional Sales Manager

National Accounts Manager

Sales Manager, Latin America & Caribbean

Inside Sales for Tankless, Heat Pump, Electrical Products

Inside Sales for HydroShark® Radiant Products

Inside Sales for Tankless, Inc. 3-Phase Commercial/Industrial Products

Technical Support & Parts, Tankless & Electrical Products

James Gagnon
413.349.4917 direct
800.582.8423 x34
Jessie Stankowski
413.304.2009 direct
800.582.8423 x17
Joshua Rushing
413.349.4923 direct
800.582.8423 x25
Beca Acevedo
413.349.4306 direct
800.582.8423 x29

Technical Support & Parts, Accelera® Heat Pump Water Heaters

Mike Dion
413.349.4918 direct
800.582.8423 x19
Ernie Wilson
413.349.4919 direct
800.582.8423 x14

Technical Support, Sales, & Parts, Renewables Department

Chris Wetherby
413.349.4924 direct
800.582.8423 x23
Mike Dion
413.349.4918 direct
800.582.8423 x19
Ernie Wilson
413.349.4919 direct
800.582.8423 x14

Solar Order Processing

Technical Support & Parts, HydroShark® Radiant Products

Dustin Varney
800.805.5384

Technical Sales & Support, Tankless, Inc. 3-Phase Commercial/Industrial Products

Eric Winchell
800.826.5537
Wes Palmer
800.826.5537

Shipping & Logistics

Bruce McLean
413.304.3471 direct
800.582.8423 x18

Purchase Order Status

Accounting

Anna Galarneau
413.248.4144 direct
800.582.8423 x44

Marketing

Julius Goodman
413.313.8441 cell
Justin Folts
413.304.2704 direct
800.582.8423 x35
Jennifer Iannaconi
413.349.6482 direct
800.582.8423 x21

Wholesale Marketing Materials

Jennifer Iannaconi
413.349.6482 direct
800.582.8423 x21

Trade Show Coordinator

James Gagnon
413.349.4917 direct
800.582.8423 x34

Employment Opportunities

ETS Electric Thermal Storage Heater Parts

Mailing Address

Stiebel Eltron, Gene Gill
95 Fred Catlin Rd.
Owego, NY 13827

Phone

607.687.9007
800.582.8421
607.687.9025 fax